Refund policy

Return and Refund Policy

At Zenorat, we want you to be completely satisfied with your purchase.

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

The item must be unused and in its original packaging.
You must provide proof of purchase (your order number).
Items damaged through misuse or improper handling are not eligible for a return or refund.

To request a return, please contact us at support@zenorat.com with your order number and the reason for your return.

Our customer support team will respond within 24–48 hours with further instructions.

Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5–7 business days.

If your order arrives damaged, faulty, or incorrect, please contact us immediately at support@zenorat.com.

We will work with you to provide either a replacement or a full refund, depending on the situation.