Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Shipping Options 

Shipping Method	Estimated Delivery Time	Cost
UK Standard Shipping	5–10 business days	Free on orders over £20
International Shipping	10–20 business days	Calculated at checkout

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

You can also track your order at any time through our Track Your Order page.

Delivery Delays

Delivery times are estimates and may occasionally be affected by factors outside our control, including customs clearance, public holidays, weather conditions, or courier delays.

If your order has not arrived within 15 business days after dispatch, please contact us at:

support@zenorat.com

and our support team will be happy to assist you.

Lost Orders

If an order is confirmed as lost during transit, we will work with you to provide either a replacement or a full refund, at no additional cost.

Incorrect Shipping Address

Please ensure that your shipping address is correct before completing your purchase.

Zenorat cannot be held responsible for orders delivered to an incorrect address provided by the customer.